Warranty Policy

Concretti Designs LLC warrant for the period of 12 months, from the date the product is released by Concretti Designs LLC from the Concretti Designs LLC Manufacturer Warehouse or storage facility, the structural integrity of the concrete basin to not crack, hair line crack, disintegrate, for reasons of defects in materials or workmanship, the warranty shall be void for the following reasons:

a) Goods that have not been maintained in accordance with instructions or that have been accidentally damaged;
b) Defects attributable in any way to installation, modification, cleaning, or repair made by any party other than Concretti Designs LLC

c) Mishandling, accident, fire, lightning, other hazards whether natural or man-made, or shipment.
d) Improper use or abuse includes, but is not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical exposure and damage from improper care and maintenance.
e) Chips or other excessive impact damage in the product.
f) Scratches. Concretti Designs LLC concrete and sealers are scratch tolerant but not scratch proof. In the case of sinks and basins, scratches caused by natural use are no warranted as concrete is a natural material and will gain character with use.
g) Water damage to sinks or any concrete surfaces due to scratching and natural wear and tear.
h) Thermal Shock. Thermal shock can occur when a hot item, eg. pan or other receptacle or object is left on the countertop for more than a brief period. Trivets or hot pads should always be used. These issues are not considered material defects and are subject to proper care and maintenance by the owner.
i) Damage caused by excessive pressure eg. sitting, standing or applying force to a Concretti Designs LLC product that would be considered outside normal use.
j) The Concretti Designs LLC Ultra High Performance Seal System coating being comprised by scratching, heat, abrasive surfaces, chemicals, accidental chipping, dropping, accidents beyond control, exposure to weather, improper installation, contact with incompatible substances, it becomes void of warranty immediately.
k) Filled with water and left for a period of more than 8 hours.